Shipping and Delivery Policy
Shipping & Delivery Policy
Effective Date: August 13, 2026
Last Updated: August 13, 2026
This Shipping & Delivery Policy explains how ELYSOMA Research LLC (“ELYSOMA,” “we,” “us,” or “our”) processes and ships orders placed through elysoma.com (the “Site”).
This policy forms part of our Terms and Conditions. By placing an order, you agree to this policy and our Terms and Conditions.
1. Shipping Area
ELYSOMA currently ships only to eligible addresses within the 50 United States and the District of Columbia where USPS service is available.
We do not offer international shipping. Orders addressed to freight forwarders, international forwarding services, or locations where receiving the Products would violate applicable law or carrier restrictions may be rejected or canceled.
The availability of a shipping option at checkout does not guarantee that we will accept or ship an order.
2. Shipping Charge
Standard shipping is charged at a flat rate of $12 per order, unless a different rate or valid promotion is expressly displayed at checkout.
Applicable sales tax may be added to shipping charges when required by law.
Shipping charges are shown before you submit your order.
3. Order Processing
Orders are generally processed within 1–3 business days after:
The order is submitted.
Payment is successfully authorized.
Any requested identity, address, payment, or compliance verification is completed.
Business days are Monday through Friday, excluding federal holidays and days when USPS or ELYSOMA is closed.
Processing time is separate from carrier transit time. An order placed outside regular business hours begins processing on the next business day.
Orders may require additional processing time because of:
High order volume.
Payment or fraud review.
Incomplete or inaccurate customer information.
Address-verification issues.
Product availability.
Holidays, severe weather, carrier disruptions, or events outside our reasonable control.
If we cannot ship an order within the time promised—or within the period required by applicable law—we will provide any delay notice, cancellation option, consent request, or refund required by law.
4. Carrier and Tracking
Orders are shipped through the United States Postal Service (“USPS”) using the service associated with the shipping option displayed at checkout or in your order information.
When tracking is available, a shipping-confirmation email containing the tracking number will be sent to the email address associated with your order.
Tracking information may take time to update after a shipping label is created. Creation of a shipping label does not necessarily mean that USPS has taken possession of the package.
USPS controls tracking scans, routing, transportation, and final delivery after accepting a shipment.
5. Delivery Estimates
Any delivery date or transit time shown on the Site, at checkout, in an email, or through USPS tracking is an estimate and not a guaranteed delivery date, unless expressly identified as guaranteed.
Estimated delivery time begins after USPS accepts the package and does not include ELYSOMA’s order-processing period.
Delivery may be affected by:
Weekends and holidays.
Weather or natural disasters.
Carrier congestion or operational interruptions.
Transportation delays.
Incorrect or incomplete addresses.
Security or access restrictions.
Events beyond our reasonable control.
A delay in tracking updates does not necessarily mean that a package is lost.
6. Customer Address Responsibilities
You are responsible for providing a complete and accurate name and shipping address at checkout, including any required apartment, suite, unit, or building number.
Review your information carefully before submitting an order.
If you discover an address error, contact support@elysoma.com immediately. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an order can be changed or intercepted after processing or label creation begins.
ELYSOMA is not responsible for a delay, failed delivery, misdelivery, or loss caused by information supplied incorrectly by the customer.
If a package is returned to us because of:
An incorrect or incomplete address.
Refusal by the recipient.
Failure to retrieve or accept the package.
An inaccessible delivery location.
Another circumstance attributable to the recipient.
We may, after receiving and inspecting the returned package, offer reshipment at the customer’s expense or another appropriate resolution. Original shipping charges, return charges, address-correction fees, and reshipping costs may be nonrefundable or deducted from any otherwise approved refund to the extent permitted by law.
7. Risk of Loss and Carrier Responsibility
Unless applicable law or an express written shipping term provides otherwise, each order is a shipment contract.
To the fullest extent permitted by law, risk of loss passes to the purchaser when a correctly addressed and reasonably packaged shipment is properly delivered to USPS.
After USPS accepts the shipment, ELYSOMA is not responsible for carrier-related:
Delays.
Lost packages.
Theft or porch piracy.
Misdelivery.
Incorrect tracking scans.
Delivery to an unintended location by USPS.
Damage occurring during transit.
Service interruptions or routing errors.
This limitation does not apply to the extent a problem was caused by our failure to address or package the shipment as agreed or where applicable law requires ELYSOMA to provide a remedy.
ELYSOMA may assist with a USPS inquiry, Missing Mail Search, or eligible insurance claim as a customer-service courtesy. Assistance does not constitute an admission of liability or guarantee that USPS will locate the package, approve a claim, or provide compensation.
Nothing in this policy eliminates a right or remedy that cannot lawfully be waived.
8. Packages Marked as Delivered
If USPS tracking shows that a package was delivered but you cannot locate it:
Check the mailbox, porch, parcel locker, delivery area, and other locations around the property.
Ask household members, building personnel, or neighbors whether they accepted the package.
Verify that the shipping address on your order was correct.
Contact your local USPS office or submit a USPS package inquiry.
Notify support@elysoma.com promptly and provide your order number.
A USPS “Delivered” scan is evidence of delivery to the address associated with the shipment. ELYSOMA does not guarantee a refund, replacement, or credit for a package marked as delivered, but we may review the circumstances and assist with available carrier procedures.
You are responsible for arranging a secure delivery location and promptly retrieving delivered packages.
9. Lost or Delayed Packages
If tracking shows that a package remains in transit beyond the estimated delivery period, check the current tracking status and contact USPS.
USPS determines when a package qualifies for a Missing Mail Search or insurance claim based on the mailing service and mailing date.
Contact support@elysoma.com with your order number and tracking number if reasonable USPS inquiry steps do not resolve the issue.
We may provide available shipment information or assist with a carrier inquiry. Any replacement, refund, or credit will depend on:
The tracking and delivery records.
The shipping service used.
Any applicable USPS coverage.
The information supplied by the customer.
The results of the carrier investigation.
ELYSOMA’s responsibility under applicable law.
10. Damaged, Missing, or Incorrect Items
Inspect the shipment promptly after delivery.
Visible transit damage, missing contents, shortages, or incorrect Products must be reported to support@elysoma.com within 48 hours after delivery.
Include:
Your order number.
A clear description of the issue.
Photographs of the outer shipping container.
Photographs of the shipping label.
Photographs of all internal packaging and contents.
Photographs clearly showing any damage or discrepancy.
Keep the Product, mailing container, wrapping, packaging, and all contents until the matter is resolved. USPS may require these materials to remain available for inspection when evaluating a claim.
Do not discard, alter, use, transfer, or return an affected Product unless instructed by ELYSOMA in writing.
Failure to report an issue within 48 hours or preserve the relevant packaging may prevent ELYSOMA or USPS from verifying the claim. This reporting requirement does not eliminate rights that cannot lawfully be limited.
After reviewing the available evidence, ELYSOMA may provide an appropriate remedy, which may include:
Assistance with a USPS claim.
Replacement of the affected Product.
Store credit.
A refund for the affected Product.
Denial of the request when the evidence does not establish an eligible issue.
The appropriate remedy will depend on the circumstances and applicable law.
11. Order Changes and Cancellations
Contact support@elysoma.com as soon as possible if you need to request an order change or cancellation.
Submitting a request does not guarantee that the order can be changed or canceled. We may be unable to modify an order after it enters processing, packing, or shipment preparation.
An order cannot be canceled after it has been accepted by USPS. Carrier-related issues after shipment are governed by the other sections of this policy.
12. Refused and Unclaimed Shipments
Refusing a shipment or failing to retrieve it does not automatically create a right to a refund.
If a refused or unclaimed package is returned to ELYSOMA, we will determine whether it is eligible for reshipment, credit, or another resolution after receipt and inspection.
Any approved amount may be reduced by original shipping charges, return charges, address-correction fees, and other reasonable costs incurred because of the refusal or failure to retrieve the shipment, to the extent permitted by law.
13. Events Beyond Our Control
ELYSOMA is not responsible for a delay or failure caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fires, epidemics, government action, labor disputes, transportation interruptions, cyberattacks, carrier failures, utility outages, supply-chain disruptions, or other similar events.
This provision does not eliminate any notice, cancellation, or refund obligation imposed by applicable law.
14. Changes to This Policy
We may update this Shipping & Delivery Policy to reflect changes in our operations, carriers, services, or legal obligations.
Updates will be posted on the Site with a revised “Last Updated” date. Changes apply prospectively after they become effective and will not alter the shipping terms applicable to an already completed purchase unless required by law or expressly agreed.
15. Contact Us
Questions or shipping concerns may be sent to:
ELYSOMA RESEARCH LLC
Email: support@elysoma.com
