Returns & Refund Policy
Effective Date: August 13, 2026
Last Updated: August 24, 2026
This Returns & Refund Policy explains the rules governing cancellations, returns, replacements, credits, and refunds for Products purchased from ELYSOMA Research LLC (“ELYSOMA,” “we,” “us,” or “our”) through elysoma.com (the “Site”).
This policy forms part of our Terms and Conditions. By placing an order, you agree to this policy and our Terms and Conditions.
1. All Sales Are Final
Due to the nature of research materials and our inability to verify storage conditions, handling, integrity, contamination, or chain of custody after delivery, all sales are final except:
When ELYSOMA approves a remedy under this policy.
When the order was not fulfilled as agreed.
When applicable law requires otherwise.
We do not offer ordinary returns, exchanges, or refunds because a purchaser:
Changed their mind.
Ordered the wrong Product or quantity.
No longer wants or needs the Product.
Found a lower price elsewhere.
Did not achieve an expected research result.
Determined that the Product was unsuitable for a particular research protocol.
Failed to review the Product description before purchasing.
Used, opened, altered, transferred, diluted, reconstituted, or improperly stored the Product.
2. Order Cancellations
Contact support@elysoma.com immediately if you need to request an order cancellation.
Cancellation requests are not guaranteed. We may be unable to cancel or modify an order after processing, packing, label creation, or shipment preparation has begun.
An order cannot be canceled after it has been accepted by USPS.
If ELYSOMA approves a cancellation before shipment, the approved amount will be returned using the original payment method when technically available or another lawful method when necessary.
If ELYSOMA cancels a paid order before shipment because we cannot fulfill it, we will return the amount paid for the canceled Products as required by law.
Link Money Cancellations
A pending Pay by Bank or ACH transaction may be canceled only while cancellation remains technically available through Link Money.
A cancellation request does not guarantee that an authorized bank debit can be stopped. If the debit has already been submitted or processed, the approved amount may need to be returned through a separate refund after the original payment reaches the status required by Link Money.
ForumPay Cancellations
Cryptocurrency transactions cannot be canceled or reversed after they have been transmitted through the applicable blockchain network.
If an order cancellation is approved after cryptocurrency has been sent, any amount due will be handled as a cryptocurrency refund or another lawful refund method under Section 10.
3. No Unauthorized Returns
Do not mail or deliver a Product to ELYSOMA unless you first receive written return authorization and instructions from support@elysoma.com.
ELYSOMA does not accept walk-in returns.
Sending a Product without authorization does not guarantee a refund, replacement, or credit. Unauthorized returns may be refused, held, or disposed of because their condition and chain of custody cannot be verified.
Any authorized return must follow the instructions provided by ELYSOMA. The customer may be responsible for return-shipping costs unless the return resulted from our error or applicable law requires otherwise.
4. Damaged, Missing, or Incorrect Items
Inspect your shipment promptly after delivery.
The following visible order problems must be reported to support@elysoma.com within 48 hours after delivery:
A visibly damaged Product.
Missing Products or contents.
An incorrect Product.
An incorrect quantity.
A materially incomplete shipment.
Your report must include:
Your full name.
Your order number.
A description of the problem.
Photographs of the outer shipping container.
Photographs of the shipping label.
Photographs of all internal packaging and contents.
Photographs clearly showing the damage, shortage, or incorrect Product.
The Product name, lot number, and identifying label information when applicable.
Keep the affected Product, shipping container, wrapping, packaging, and all contents until the matter is resolved. USPS or ELYSOMA may require these materials to remain available for inspection.
Do not use, open, alter, transfer, dilute, reconstitute, discard, or return the affected Product unless instructed by ELYSOMA in writing.
Failure to provide timely notice, sufficient evidence, or preserved packaging may prevent us or USPS from verifying the claim. This reporting requirement does not eliminate any right that cannot lawfully be limited.
5. Product Suitability and Research Results
Products are sold exclusively for legitimate laboratory, research, or analytical purposes and are not sold with a guarantee of any particular experimental result.
Differences in research outcomes, methods, equipment, protocols, storage, handling, or testing do not by themselves establish that a Product is defective or qualify it for a return, replacement, credit, or refund.
A certificate of analysis or laboratory document applies only to the identified lot or sample and testing conditions stated in that document.
If you believe a Product materially differs from an express written specification applicable to its lot, contact support@elysoma.com promptly before using or altering it. Include the order number, lot number, photographs, a detailed explanation, and any relevant testing documentation.
ELYSOMA may request additional evidence or independent laboratory documentation when reasonably necessary to investigate a claimed specification issue.
6. Issues Not Eligible for a Remedy
Except where applicable law requires otherwise, ELYSOMA will not provide a return, replacement, credit, or refund for:
Buyer’s remorse or an accidental order.
Products that have been opened, used, altered, diluted, reconstituted, transferred, relabeled, or repackaged.
Products improperly stored, handled, transported, or disposed of after delivery.
Products exposed to contamination or unsuitable conditions after delivery.
Damage caused by misuse, negligence, or failure to follow appropriate laboratory practices.
Prohibited human or animal use.
Expected or unexpected research outcomes.
Minor differences in packaging, labeling, imagery, color, or other nonmaterial characteristics.
Issues caused by an incorrect or incomplete address supplied by the customer.
Refused, abandoned, or unclaimed packages, except as otherwise determined under our Shipping & Delivery Policy.
A claim that cannot reasonably be verified from the evidence provided.
A report submitted outside the applicable reporting period when the delay prevents reasonable verification.
A change in the value, market price, or exchange rate of a cryptocurrency after payment.
Blockchain network, wallet-provider, or exchange fees charged independently of ELYSOMA.
Loss, delay, or payment error caused by an incorrect wallet address, unsupported digital asset, incompatible wallet, incorrect blockchain network, incorrect payment amount, or late cryptocurrency payment submitted by the customer, except where ELYSOMA expressly approves a remedy or applicable law requires otherwise.
7. Carrier-Related Problems
Loss, theft, delay, misdelivery, packages marked as delivered, and transit damage are governed by our Shipping & Delivery Policy.
ELYSOMA may assist with a USPS inquiry, Missing Mail Search, or eligible insurance claim, but assistance does not guarantee a replacement, credit, refund, or carrier payment.
Customers must preserve damaged Products and all packaging because USPS may require them for inspection when reviewing a claim.
8. Available Remedies
After reviewing an eligible request, ELYSOMA may provide an appropriate remedy, including:
Replacement of the affected Product.
Store credit.
A partial refund.
A full refund for the affected Product.
Assistance with an eligible USPS claim.
Another resolution agreed to in writing.
The remedy will depend on the circumstances, available evidence, Product availability, payment method, carrier findings, and applicable law.
When only part of an order is affected, any approved remedy may be limited to that part of the order.
An approved replacement does not restart or extend any reporting period for unrelated Products from the original shipment.
Nothing in this policy requires ELYSOMA to provide multiple remedies for the same issue.
9. Shipping Charges
Original shipping charges and expedited or optional shipping fees are nonrefundable unless:
The problem resulted from ELYSOMA’s error.
The order was canceled before shipment and the charge was not incurred.
Applicable law requires a refund.
Return shipping, address-correction charges, carrier-return charges, and reshipping costs may be deducted from an otherwise approved refund when the costs resulted from inaccurate customer information, refusal, or failure to retrieve the shipment, to the extent permitted by law.
10. Approved Refunds
Approved refunds will normally be issued to the original payment method when technically available. If the original method cannot accept the refund, we may use another lawful method.
Approved refund amounts are determined in U.S. dollars based on the amount approved by ELYSOMA for the affected Product, order, shipping charge, or other eligible amount.
ELYSOMA will submit approved refunds promptly and within any timeframe required by applicable law. A payment provider or financial institution may require additional time to process and post a refund after it is submitted.
Pay by Bank or ACH Refunds Through Link Money
When technically supported, an approved refund for a Link Money payment may be issued as an electronic credit to the bank account associated with the original transaction.
A Link Money refund request requires the original payment to have completed successfully. If the original payment is still processing or has been settled for fewer than three business days, Link Money may keep the refund request pending until its processing requirements have been satisfied.
Submission or authorization of the refund does not mean that the funds have already posted to the customer’s bank account. Processing time may depend on Link Money, the participating financial institutions, banking days, the original payment status, and any subsequent return or failure.
If a refund through the original Link Money transaction is unavailable or fails, ELYSOMA may use another lawful refund method.
Cryptocurrency Refunds Through ForumPay
A cryptocurrency payment cannot be reversed on the blockchain. Any approved cryptocurrency refund is a new and separate transaction rather than a reversal or chargeback of the original payment.
A direct ForumPay refund may be available when the original cryptocurrency payment has not yet been converted to fiat currency or when ForumPay otherwise indicates that a refundable amount remains open.
After the original cryptocurrency has been converted or settled, a traditional refund through the original ForumPay transaction may no longer be available. In that situation, ELYSOMA may use a separate cryptocurrency purchase and transfer or another lawful refund method.
Before a cryptocurrency refund can be processed, you may be required to provide and verify a valid wallet address that supports the digital asset and blockchain network selected for the refund.
You are responsible for checking the accuracy and compatibility of the wallet address and network you provide. Once a refund is sent to the address you supplied, the transaction cannot be reversed, redirected, or recovered by ELYSOMA. ELYSOMA is not responsible for loss caused by an incorrect or incompatible address or network supplied by you, except to the extent applicable law provides otherwise.
If a refund is delivered in cryptocurrency, the quantity of cryptocurrency received may be calculated using the exchange rate available when the refund is processed. The quantity may differ from the cryptocurrency quantity originally paid even though the approved U.S.-dollar refund value is the same.
Applicable blockchain network or processor fees may be displayed before a cryptocurrency refund is issued and may affect the final amount received, except where ELYSOMA is required by law or expressly agrees to cover those fees.
Cryptocurrency refund timing may depend on customer verification, wallet-address confirmation, ForumPay availability, blockchain-network conditions, required compliance review, and transaction-confirmation times.
ForumPay Payment Errors
A cryptocurrency payment error may occur when a customer:
Sends less cryptocurrency than the amount required.
Sends more cryptocurrency than the amount required.
Sends cryptocurrency after the payment period or exchange-rate quote expires.
Uses an unsupported digital asset or incorrect blockchain network.
Sends payment to an incorrect address.
Underpayments and late payments may be canceled, accepted for their actual value when permitted, or refunded when a refund remains available.
For an overpayment, the amount required for the order may be accepted and the excess amount may be refunded or otherwise resolved using the methods available through ForumPay.
Payment errors may require the customer to provide a valid refund wallet address or complete additional verification. ELYSOMA does not guarantee recovery of funds sent using an unsupported asset, incorrect network, or incorrect address.
Payment Records and Disputes
Shipping confirmations, transaction records, blockchain records, customer communications, photographs, tracking information, and other relevant evidence may be retained and supplied to payment providers or financial institutions when reasonably necessary to investigate or respond to a payment dispute.
Nothing in this policy restricts a legitimate legal right to dispute an unauthorized or otherwise legally disputable transaction.
11. Return and Refund Abuse
We may reject a request, suspend an account, cancel pending orders before acceptance, or refuse future service when we reasonably identify:
False or altered photographs or documents.
Misrepresentation of an order or delivery issue.
Repeated unsupported claims.
Abuse of refund, replacement, carrier, or payment-dispute processes.
Fraudulent activity.
Violation of our Terms and Conditions.
These measures do not limit rights or remedies that cannot lawfully be waived.
12. Changes to This Policy
We may update this Returns & Refund Policy to reflect changes in our operations, payment providers, refund methods, or legal obligations.
Updates will be posted on the Site with a revised “Last Updated” date. Changes apply prospectively after becoming effective and will not alter the policy governing a completed purchase unless required by law or expressly agreed.
13. Contact Us
Questions or requests under this policy may be sent to:
ELYSOMA RESEARCH LLC
Email: support@elysoma.com
